Refund policy
Return & Refund Policy
At Free Fly, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Period
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
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Unused and in the same condition that you received it.
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In the original packaging.
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Accompanied by the receipt or proof of purchase.
2. Refund Process
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
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Approved Returns: We will initiate a refund to your original method of payment (credit card, etc.).
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Credit Timing: You will receive the credit within a certain amount of days, depending on your card issuer's policies.
3. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item.
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Shipping costs are non-refundable.
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If you receive a refund, the cost of initial shipping will be deducted from your refund.
4. Non-Returnable Items
Certain types of items cannot be returned, such as:
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Items on clearance/final sale.
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Gift cards.
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Items damaged through customer wear and tear.
5. Damaged or Defective Items
If you receive a defective or damaged product, please contact us immediately within 48 hours of delivery so we can evaluate the issue and make it right.
Contact Us
To start a return or if you have any questions on how to return your item to us, please reach out to our support team:
📧 Email: freeflyclothingstore@gmail.com